By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays for which we will not be responsible.
Phoenix retains the right to refuse any request or order made by you. If your order is accepted we will inform you by email.
When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card or Paypal Account used to place your order and that there are sufficient funds to cover the cost of the goods.

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

Customers have the right to cancel under the Consumer Contract Regulations in addition to our Returns Policy. When customers have received goods that they need to cancel under the Consumer Contract Regulations, we require the Goods to be returned to us prior to any refund taking place. The cost of the return shipping must be paid by the customer.
Pricing and Availability
Promotional discount codes - We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website. Only one promotional discount code can be applied to an order.

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of VAT at the rate appropriate to the country of receipt within the UK and Ireland. VAT is not included in our prices for customers outside of the UK and Ireland. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost’.

Returns are accepted within a 30 day period, the item must be in original condition, complete with all packaging and original labelling. 

Customers will born the cost of all returns, and Phoenix will not be held responsible for lost parcels in transit. Phoenix will cover postage costs in regard to items that were sent incorrectly or faulty. 

*Please note that any stated Sale items can not be returned nor refunded

Effective Date: 30/06/23

At Phoenix, we are committed to protecting the privacy and security of our customers and website visitors. This Privacy Policy outlines the types of personal information we collect, how we use and safeguard that information, and the choices you have regarding your personal data. Please read this policy carefully to understand our practices and how we handle your information.

1. Information We Collect:

1.1 Personal Information:
We may collect personal information from you when you interact with our website or use our services. This information may include, but is not limited to:
- Name
- Address
- Email address
- Phone number
- Payment details (such as credit card information)

1.2 Non-Personal Information:
We may also collect non-personal information that does not directly identify you. This may include:
- Browser type and version
- Operating system
- IP address
- Website usage information
- Cookies and similar technologies (refer to Section 4)

2. Use of Information:

2.1 Providing Services:
We may use the personal information you provide to fulfill your orders, respond to inquiries, and deliver our services to you. This may include contacting you regarding your purchase, processing payments, and delivering products or services.

2.2 Marketing and Communications:
With your consent, we may use your personal information to send you promotional materials, updates, or newsletters related to our products and services. You can opt-out of receiving such communications at any time by following the unsubscribe instructions provided in the communication.

2.3 Legal Obligations:
We may use or disclose your personal information when required by law or in response to a valid legal request, such as a court order or government regulation.

3. Information Sharing:

We may share your personal information with trusted third parties in the following circumstances:

3.1 Service Providers:
We may engage third-party service providers to perform functions on our behalf, such as payment processing, shipping, or marketing. These service providers will have access to your personal information only to the extent necessary to perform their services and are obligated to protect the confidentiality and security of your information.

3.2 Business Transfers:
In the event of a merger, acquisition, or sale of all or a portion of our business, your personal information may be transferred to the new owner as part of the transaction. We will notify you via email or prominent notice on our website if such a transfer occurs.

3.3 Legal Compliance and Safety:
We may disclose your personal information to comply with applicable laws, regulations, or legal proceedings, or to protect the rights, property, or safety of [Business Name], its employees, customers, or the public.

4. Cookies and Similar Technologies:

We may use cookies, web beacons, and similar technologies to collect information about your browsing activities on our website. These technologies help us analyse trends, customise your experience, and gather demographic information. You can control the use of cookies through your browser settings, but please note that disabling cookies may limit certain functionalities of our website.

5. Data Security:

We implement reasonable security measures to protect your personal information from unauthorised access, loss, misuse, alteration, or disclosure. However, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. Therefore, while we strive to protect your information, we cannot guarantee its absolute security.

6. Your Rights:

You have certain rights regarding your personal information, subject to applicable laws. These rights may include:
- Accessing and obtaining a copy of your personal information
- Correcting or updating your personal information
- Deleting your personal information
- Restricting or objecting to the processing of your personal information
- Withdrawing your consent to the processing of your personal information (where applicable)

To exercise these rights or for any privacy-related inquiries, please contact us using the information provided in Section 7.

7. Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us at:

Phoenix Equestrian & Pet Supplies
Unit 12 Rink Drive, Swadlincote, DE11 8JL
01283 550361
phoenix.equine.pet@gmail.com

We will make reasonable efforts to address your inquiries and resolve any concerns in a timely manner.

8. Changes to this Policy:

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. Any updates will be posted on our website with the revised effective date. We encourage you to periodically review this policy to stay informed about how we protect your personal information.

By using our website or providing us with your personal information, you consent to the terms of this Privacy Policy.

Last updated: 30/06/23